Newsletter

Delivery
Delivery is available nationwide on the island of Ireland.
Delivery is charged at a rate of €5 per box (up to 30kg) anywhere on the island of Ireland.

30kg is equivalent approximately to 18 x 700ml/750ml bottles, 24 x 500ml bottles or 30 x 330ml bottles.

There are no minimum orders, however please note that on larger orders, the delivery charge is a lesser proportion of the overall sale amount.
Delivery of any order above €150 within the island of Ireland is free of charge.
Accepted orders placed on a working day before 12 noon will generally be next day delivery.
(Dependent on availability of stock, large quantities and orders with a large selection of different items.)
Some more unusual products may have a lead time of up to two or three working days.
Orders placed after 12 noon will be considered as if received on the following working day.

Occasionally, due to circumstances outside our control, orders may take longer to fulfill. At peak times, especially Christmas, your order may take longer to arrive so we advise placing your orders as early as possible to avoid any disappointment.
If you have any special requisites, eg..Saturday delivery, please contact us by email at orders@diceys.com or by telephone on 0719851371 and we will do our best to fulfill your requirements.

Any time or date provided for delivery is an estimate only. Although we will make every possible effort to ensure delivery times are met, we do not accept liability for failure to deliver within stated times.

The provision of a contact number is mandatory for all delivery addresses.

Minimum Orders
There are no minimum orders, however please note that on larger orders, the delivery charge is a lesser proportion of the overall sale amount.
Delivery of any order above €150 within the island of Ireland is free of charge.

Receiving Delivery

Deliveries are made during business hours (usually between 9am and 5pm) and a person over eighteen years of age must be present to take delivery and sign for it. If any of our drivers are in doubt as to the age of the person receiving the goods, they reserve the right to request proof of age and/or keep the goods until they can be received by a person of, or over, the legal age to purchase alcohol.

If no one is home at the time of delivery, our driver will try to establish contact with you by telephone.
The provision of a contact number is mandatory for all delivery addresses.

If he/she are unable to contact you; a slip will be left with the courier’s contact number and goods will be brought to your nearest delivery depot. Please ring the number left on the slip to rearrange a suitable collection or delivery time.

Checking your order

If you have any queries regarding delivery or wish to check the status of an order you can contact us at orders@diceys.com or by telephone on 0719851371.

Please check your order before signing for it. If there are any signs of damage, please notify us as soon as possible and REFUSE the delivery and return it with the courier. As soon as you notify us a replacement delivery will be arranged at no extra charge. Claims for breakages or shortfall of products post acceptance and signing for the order will not be entertained.

Contact Details
Dicey’s Off Licence,
Market Street,
Ballyshannon,
Co. Donegal.
Telephone: 07198 51371
Fax: 07198 51374
Email: diceys@eircom.net

Website: www.diceys.com

Cancelling an Order, Returns & Refunds.

Your order may be cancelled at any stage up to the point of dispatch at no charge. Simply phone us at 071 98 51371. Orders which are cancelled post dispatch will acquire the relevant delivery charge.
If you wish to cancel and return goods received for any reason you must notify us within 7 days from delivery and contact us at 071 98 51371.
You will be required to return the goods, unopened and as new with a copy of your original invoice, via An Post Registered Post or by person to our shop. Unfortunately in those circumstances any costs incurred in returning the goods will be your responsibility.
In the unfortunate situation of the goods being faulty or damaged, please notify us as soon as possible and REFUSE the delivery and return it with the courier. As soon as you notify us a replacement delivery will be arranged at no extra charge. Claims for breakages or shortfall of products post acceptance and signing for the order will not be entertained.